Supporting Your Success!

So you purchased a RedCUBE CRM subscription plan and now you're asking yourself this very important question. Now what? Here at RedCUBE, we strive to insure that our customers needs and expectations are met. We will do whatever it takes to understand your requirements and resolve your issues related to our software. All suggestions and comments are very much appreciated so please do not hesitate to contact us at any time.

We go beyond hosting, safeguarding and organizing your critical client data; we are a custom sales platform provider. RedCUBE CRM is a globally utilized platform utilizing state-of-the-art programming and industry-leading client relationship functionality. The expertise we provide to our clients guarantees a 99.9% up time. We are dedicated to supporting our clients’ sales efforts in each of the areas of their business.

At RedCUBE CRM, we employ six different methods of providing our clients with world class support and superior customer service. Our goal is to ensure that each and every RedCUBE subscriber gets the assistance they need so they can focus primarily on growing their business without having to worry about software or technical issues. Therefore increasing their productivity, their clientele and their bottom line.

Our clients have enjoyed the ease of use of our platform and its drag and drop systems that do not require an IT expert to manage. This simplistic approach to a complicated and extremely diverse platform has been the building element to our success to date. We know that you will enjoy the ability to simply log in and go to work. As you proceed, our customers adapt to the platform and learn how to expand it's total offerings. We look forward to assisting and serving you.

RedCUBE CRM Support Options

We provide the following types of support and assistance to our clients

Email

Email

We provide various forms of email support through multiple different departments. See the tabbed section below for the listing of all of our department email addresses to ensure you get the right assistance.
Billing

Billing

RedCUBE takes billing questions and concerns very seriously. You can rest assured that any billing concern you may have will be addressed and taken care of by our billing department. Contact our billing department with any issues.
Live Chat

Live Chat

Live Chat is a very popular form of support. Here at RedCUBE we offer all of our clients the ability to reach us via instant live chat not only throughout or website, but through our various CRM platforms as well.
Phone Support

Telephone

Although we offer live phone support, please use the other available formats first to resolve your issues. If you cannot find the answer you're looking for anywhere else, then by all means call us right away.

 

Questions and Answers

1Why RedCUBE CRM?
Prospect Management, closing and subsequently client retention is paramount to expanding a business of any kind. The acquisition costs associated with locating and developing new clients means that every client is important.

The more opportunities that a customer has to conduct business and interact with you the better, and one way of achieving this is by opening up tracking critical progress of your prospects, and clients alike.The better you understand your clients, the more responsive you can be to their needs.

Tracking information is power. Whether storing family information, business dynamics or simply storing documents in a consolidated space can be the winning edge in a competitive market space. You can put yourself at the head of the line with a comprehensive CRM system such as RedCUBE CRM.

  • Finding out about your client's purchasing habits, opinions and preferences
  • Profiling individuals and groups to market more effectively and increase sales
  • Changing the way you operate to improve client services and marketing
  • Tracking of your schedule, events and key client reminders

  • You must adapt your business to the needs of your clients and those of prospective clients.
    2Is My Client Data Secure?
    Although no system is 100% secure, you can sleep soundly knowing that our systems are protected by encrypted systems with layers of firewalls. These protection protocols have been carefully considered due to the sensitive nature of our client's customer's info.

    Hacking into both personal, and even government systems is more prevalent than ever in today's world. RedCUBE CRM has taken every additional step to prevent this type of intrusion and will continue to stay up to date with the most current methods of data protection and only utilize highly vetted cloud systems.
    3Benefits For You & Your Clients?
    Implementing the RedCUBE CRM solution doesn't have to involve considerable time and expense.

    One of the significant benefits will be the development of better relationships with your existing clients, which can lead to:

  • Increased sales through better timing by anticipating needs based on historical trends
  • Identifying needs more effectively through understanding specific customer requirements
  • Cross-selling of other products by highlighting and suggesting alternatives or enhancements
  • Identifying which of your clients are profitable and which are not

  • RedCUBE CRM leads to better marketing of your products or services thru its ability to focus on:

    Effective targeted marketing communications aimed specifically at client needs. A more personal approach and the development of new or improved products and services in order to win more business in the future will ultimately develop into:

  • Enhanced client satisfaction and retention, ensuring that your good reputation in the marketplace continues to grow
  • Increased value from your existing clients and reduced cost associated with supporting and servicing them, increasing your overall efficiency and reducing total cost of sales
  • Improved profitability by focusing on the most profitable clients and dealing with the unprofitable in more cost effective ways
  • 4Will RedCUBE CRM Increase My Sales?
    ABSOLUTELY!

    CRM platforms have existed for years with all major companies utilizing the benefits of these platforms to justify the cost. RedCUBE is focused on providing the same level of performance without the excessive costs. Having all of your prospects and clients at your fingertips will Increase your sales. Being able to call up all of the documents, personal and business information, as well as, past contacts with a client is invaluable. Business and sales is a relationship based adventure and being able to recall any information at your demand is profit in your hands.

    The RedCUBE Platform does more than store your information regarding your leads, prospects and transitioning those clients from leads to revenues. Our interactive system allows you to schedule future contact reminders, event follow-ups and automated tracking of the results from all of your existing and new members of your database.

    Our platform will assist you in tracking an unlimited amount of opportunities and keeping you front and center while ensuring excellent client service. This creates an environment of responsive management of all of your relationships. In this light, RedCube CRM will both maintain a better relationship with your clients from a contact viewpoint retaining more existing clients but, as well, track any problem issues/tickets that they make you aware of to ensure that they are always satisfied.

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